We support return and exchange applications within14 calendar days after customers receive the goods. The products must be kept in original unused condition, with original packaging complete, no artificial damage, no scratches, no cracks, and complete accessories.
The following situations do not support return or refund: products used artificially, products damaged by personal transportation or improper use, products with missing original packaging, customized personalized products, and special promotional final-sale items.
If the product is damaged, cracked or has quality problems when you receive the package, please contact our customer service via email [email protected] and provide unboxing videos and photos within 48 hours. We provide free replacement or full refund service for genuine quality problems.Returns caused by personal preference or personal reasons shall be borne by the customer for return shipping fees. Returns caused by product quality problems shall be fully borne by LILISUNLI LIMITED
After we receive and verify the returned goods, the refund will be processed within 3–7 working days, and the funds will be returned to your original payment account.